Frequently asked questions

How can we help you?

About our Products

We have a size guide on each of our product pages. As a reference, we also mention our model’s height and what strap size he uses on the photos.

Bass & Guitar Straps Size Guide


Our Model Neo is 175cm tall and wears a 120cm strap


Player’s Height – Play Level – Strap Size

Player HeightPlay LevelStrap Size
160Short120cm
160Long140cm
170Short120cm
170Long140cm
180Short120cm
180Long140cm

The best way to clean a strap is washing it by hand in luke warm water. Be careful with straps that have prints on it, as the print may fade. You could also put it into the washing machine using a short program and a temperature of max. 40 degree Celsius without spin cycle.

There is actually no difference. You can use bass straps for guitars and vice versae. But as a thumb rule: the heavier your instrument is, the wider your strap should be. We offer straps with a 6cm and 8cm width generally for bass instruments while using 4cm straps for guitars. In the end, it is your decision, both works.

Our single straps are cut from a fire hose piece. Through wear and tear, it can shows some fluff. Please use a sharp scissor to gently cut it off. We do not recommend using a lighter to burn off the fluff. This is dangerous and you could ruin your strap.

Yes, we wash each fire hose straps twice with bio degradable washing powder. If you see stains, then these are from usage in real life at the fire department.

In the unlikely event of a strap breaking or becoming not usable anymore, please contact us and we will find a solution.

Yes, all our products are vegan and “non animal origin”. All straps are of plastic materials and we ensure, that no animal products are involved in the production process.

 

About Flame2Fame

Flame2Fame is a socially engaged enterprise where its fundamental philosophy is about sourcing recyclable materials, manufacturing these into accessories and gear for musical instruments by physically challenged people and market these products to the general public.

The idea behind Flame2Fame is to provide gear & accessories to musicians, based on upcycled materials, produced in workshops for people with special needs and to use profits to donate to social and einvironmental organisations.

Our costs structure is simple:

Supply: we have small costs of around 5% for our supply, as we pay our fire department partners a fee for each meter fire hose, even though we could get them for free. We also included shipping costs to our production center, based on the energy consumption of our e-car. In addition to that, we purchase materials such as sewing needles, thread, labels, etc.

Production: from collecting, cutting, washing, sewing to packaging, around 35% of our costs are production costs. We do exclusively produce in workshops for people with special needs, therefore we are paying a higher cost than producing in other countries, but we know that the money arrives at a good cause.

Administration: around 20% of our costs are internal ones, such as rent, licenses, insurances, communication and so on.

This leaves an average margin of around 40% of which we share up to 50% to our distribution partners through commissions or wholesale reductions.

In the end, we keep 20%, which we share across our donation partners.

 

We have agreed that we will focus on a few organisations who recieve our donations. These are the “Foundation against Racism”, Viva con Agua, Doctors without Borders and Amnesty International.

However, we also do special projects on an ad hoc basis. With them we have a fixed donation amounts calculated as “cost of sale”.

Absolutely. Please contact us on partner@flame2fame.com and we will discuss how best to proceed.

Cool! We are always keen to learn more and happy to engage in new projects. Send us an email to partner@flame2fame.com and we will get back to you.

About our Prodution

All of our production, logistics and sales processes are designed in such a way that we set the highest demands on social, economic and environmental sustainability

We try to keep our production in such way to produce a minimum of waste. Cut fire hose left overs are often used to manufacture other items, such as key chains and cable straps.

We produce exclusively with the workshop for people with special needs, Lebenshilfe.

The fire hoses are gently washed, roughly cut and then delivered to the workshops, where the belts are cut, sewn and finished.

All of our production, logistics and sales processes are designed in such a way that we set the highest demands on social, economic and environmental sustainability

We try to keep our production in such way to produce a minimum of waste. Cut fire hose left overs are often used to manufacture other items, such as key chains and cable straps.

Payment & Shipping

We accept all common payment methods such as PayPal and credit cards such as Visa and MasterCard, also SEPA and Amazon Pay.

We deliver all of our products to all of the delivery countries specified in the order process.

We ship from Heidelberg – Germany.

During the ordering process, the shipping costs to the specified delivery countries are calculated.

Due to current situation with COVID, there may be delays in delivery. However, we do our best to ensure that you receive your order as soon as possible.

Our partner of choice for all our shipments is DHL GoGreen.

For national and international shipments we are using DHL Go Green and we will provide you with a DHL tracking code.

Please contact us via email and we will send you detailed instructions. You can also use the instructions listed on “Right of Withdrawal” section in the footer of this website.